Case Study With Video Testimonial
Helping Virtual Intelligence Briefing Scale From 5 to 65 Employees Since 2017
A long-term operational partnership that enabled scalable growth, reliable execution, and team management.
Client Overview
Industry
Email Marketing & Appointment Setting Operations
Partnership Snapshot
8+ Years Partnership
65+ Employee Company Growth
4 Full-Time Dedicated Operations Staff
Less Than 24-Hour Turnaround Time
6 Days/Week Operational Support
8+ Years Partnership
65+ Employee Company Growth
4 Full-Time Dedicated Operations Staff
Less Than 24-Hour Turnaround Time
6 Days/Week Operational Support
The Challenge
When VIB partnered with us in 2017, they were a small 5-person remote team requiring limited operational support — often less than 10 hours per week.
As the business grew, so did the operational workload. VIB needed a scalable execution structure without the burden of building and managing a large in-house operations team.
They needed:
- Reliable day-to-day execution
- Team scalability
- Consistent turnaround times
- Operational continuity
- Minimal management overhead
Our Solution
We gradually built and scaled a dedicated operations team for VIB within our company in India.
Our responsibilities included:
- Hiring and training new team members
- Managing employee transitions internally
- Daily execution and workload management
- Quality control and operational supervision
- Maintaining process continuity as operations scaled
Today, VIB’s U.S.-based strategist/project manager coordinates daily requirements directly with our India operations team, where execution and management are handled entirely in-house by our dedicated staff and team lead.
The Result
Over the course of our partnership, VIB successfully scaled from a 5-person company to a 65-person company while maintaining a lean management structure.
By outsourcing operational execution to our team, VIB was able to:
- Scale without building a large internal operations department
- Eliminate hiring and training overhead for execution staff
- Maintain consistent operational quality and continuity
- Operate with reliable sub-24-hour turnaround times
- Focus internal resources on strategy and business growth
For nearly 9 years, operations have been consistently managed six days a week through our India-based team.
Operational Structure Today
Key Takeaway
Strong operational systems create scalable businesses.
Our long-term partnership with VIB demonstrates how dedicated operational management, structured execution, and reliable team scaling can support sustained business growth over the long term.
Testimonial
